Thursday, March 12

They Didn't Even Say Sorry

I should preface this post by saying that I am a very patient person. I think that my actions this evening will bear record of that fact. I just got home from Mazzio's here in town where I waited 55 minutes for my food. Yes, you read that correctly. I waited 55 minutes for a mini meatball bake that I normally get within about 20 minutes of ordering.

After waiting at my table for approximately 35 minutes while conversing with a friend, I decided (at the urging of the people at the table next to us) that I go ask about my food. When I did, the cashier went to the back and came back to say "Ooops. The cook forgot to make your order. It will be out in 5 minutes." 20 minutes later, an employee brings me my food and says, "Oh, here you go." and promptly walks off before I can even say thank you.

My problem wasn't that they forgot about me because sometimes it happens. I wasn't even upset that they didn't offer to comp me for the meal. I am disappointed that at no point during the entire ordeal did someone even attempt to apologize. They acted as if my concern was routine (and well maybe, I guess, it is).

Has our society forgotten the simple words "I'm sorry?" Even if they hadn't even meant it, I feel I was owed at least that. Am I blowing this out of proportion? Apparently, common courtesy is a thing of the past.


JMo said...

Unfortunately, in this day and age, things are different than they used to be. I could write a novel about it...I even dreamed of writing a book several years ago about how society has changed. I was going to title the book "The Meaning of the word Is, Is..." in honor of a former President. Society just accepts things most of the time, so it's just as much our fault for not taking a stand, really. Did you contact the manager, or Mazzio's Corp? I think you probably see my point... I won't keep rambling...but I know exactly where you are coming from. It's a noticeable change in society. Peace.

Aaron said...

I'm probably more like you on the patience side of things. I hate the confrontation, and I try to be understanding.

Had my wife been there, she would've had a nice conversation with the manager and wouldn't even have offered to pay.

One thing I've learned, though, is that some business owners/managers appreciate negative constructive criticism. If they are doing what they did to you to enough people, he or she will know there's something wrong with the staff. Maybe you should send the manager a letter to that effect — something like you don't care about getting money back or a free meal, but you'd just like his or her employees to apologize when they make a mistake.

Also, the employees might not appreciate that six-dollar-an-hour job, but in these economic times, I'd say people better step up their quality of service to their job. There are plenty of people right now who can't even find a minimum wage job.