I should preface this post by saying that I am a very patient person. I think that my actions this evening will bear record of that fact. I just got home from Mazzio's here in town where I waited 55 minutes for my food. Yes, you read that correctly. I waited 55 minutes for a mini meatball bake that I normally get within about 20 minutes of ordering.
After waiting at my table for approximately 35 minutes while conversing with a friend, I decided (at the urging of the people at the table next to us) that I go ask about my food. When I did, the cashier went to the back and came back to say "Ooops. The cook forgot to make your order. It will be out in 5 minutes." 20 minutes later, an employee brings me my food and says, "Oh, here you go." and promptly walks off before I can even say thank you.
My problem wasn't that they forgot about me because sometimes it happens. I wasn't even upset that they didn't offer to comp me for the meal. I am disappointed that at no point during the entire ordeal did someone even attempt to apologize. They acted as if my concern was routine (and well maybe, I guess, it is).
Has our society forgotten the simple words "I'm sorry?" Even if they hadn't even meant it, I feel I was owed at least that. Am I blowing this out of proportion? Apparently, common courtesy is a thing of the past.